Shipping Policy

Last Updated: March 19th, 2024

1. General Information

At Donne Tenaci, we strive to deliver your orders quickly and efficiently. We currently ship only within India and ensure that all orders are handled with care. This Shipping Policy outlines our shipping timelines and other important details.

By placing an order on donnetenaci.com, you agree to the terms outlined in this Shipping Policy.

2. Shipping Locations

✅ We only ship within India.
✅ We do not offer international shipping at this time.

3. Processing Time

📌 Orders are typically processed within 1-3 business days after payment confirmation.
📌 Orders placed on weekends or public holidays will be processed on the next business day.
📌 During peak seasons or sales, processing times may be slightly longer.

4. Estimated Delivery Time

🚀 Standard Delivery: 3-7 business days (depending on your location).
🚀 Express Delivery (if available): 2-4 business days.

📍 Delivery timelines may vary based on your pincode, courier partner availability, and unforeseen factors such as weather conditions or transportation delays.

5. Order Tracking

📌 Once your order is dispatched, you will receive an email and SMS with the tracking number and tracking link.
📌 You can track your order through the “Track Order” section on our website or via the courier partner’s tracking portal.

6. Delivery Partners

We use reliable courier services such as Delhivery, Blue Dart, DTDC, and India Post to ensure timely deliveries.

If your pincode is in a remote area, delivery might take slightly longer than usual.

7. Undelivered Packages & Failed Deliveries

If our courier partners are unable to deliver your package due to:
🚫 Incorrect shipping address provided by you.
🚫 Unavailability of the recipient.
🚫 Refusal to accept the order.

📌 The package will be returned to us, and a re-delivery attempt may require additional coordination with our team.

8. Damaged or Lost Shipments

📌 If your package arrives damaged, please contact us within 24 hours with pictures of the damaged item and packaging.
📌 If your order is lost in transit, we will initiate an investigation with our courier partners and process a replacement or refund accordingly.

9. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.

10. Contact Us

For any shipping-related queries, please reach out to us:

📌 Email: donnetenaci19@gmail.com
📌 Phone: +91 9220492277
📌 Support Hours: Monday – Saturday | 10 AM – 7 PM