Terms And Conditions

1. Introduction

Welcome to Donne Tenaci (“Company”, “we”, “our”, “us”). These Terms & Conditions govern your use of our website donnetenaci.com and our services, including shopping for clothing and accessories through our platform (collectively referred to as the “Services”).

By accessing or using our website, you (“User”, “you”, “your”) agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must stop using our website and services immediately.

2. Eligibility

To use our Services, you must:
✅ Be at least 18 years old or have permission from a parent or guardian.
✅ Provide accurate, complete, and up-to-date personal information.
✅ Use the website for personal, non-commercial purposes.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe you have violated these terms.

3. Orders & Payments

3.1 Placing an Order

🔹 When you place an order on Donne Tenaci, it is considered an offer to purchase the selected products.
🔹 We reserve the right to accept or decline your order at our discretion.
🔹 You will receive an order confirmation email once your purchase is successfully placed.

3.2 Pricing & Payment

🔹 Prices for our products are listed in Indian Rupees (INR) and include applicable taxes.
🔹 We reserve the right to update product prices at any time without prior notice.
🔹 Payment methods include credit/debit cards, UPI, net banking, and digital wallets via our secure payment gateway.

3.3 Order Cancellation

🔹 You may cancel your order within 24 hours of placing it, provided that it has not been shipped.
🔹 Once an order is dispatched, cancellation is no longer possible.

4. Shipping & Delivery

🔹 We only ship within India.
🔹 Orders are usually processed within 1-3 business days and delivered within 3-7 business days, depending on location.
🔹 Shipping costs, if applicable, will be displayed at checkout.
🔹 We are not responsible for delays caused by unforeseen circumstances (e.g., natural disasters, strikes, courier delays).

For detailed information, please refer to our Shipping Policy.

5. Returns & Exchanges

5.1 Return Policy

✅ You can return products within 7 days of delivery if they meet our return conditions.
✅ Items must be unused, unwashed, with original tags and packaging.
✅ Returns are not accepted for sale items or customized products.

5.2 Exchange Policy

✅ Exchanges are only possible for size replacements, subject to availability.
✅ If the desired size is unavailable, you will receive store credit or a refund as per our policy.

For complete details, please read our Return & Exchange Policy.

6. User Conduct & Prohibited Activities

When using Donne Tenaci, you agree NOT to:
🚫 Use false information when creating an account or placing an order.
🚫 Copy, reproduce, or sell any content from our website without permission.
🚫 Interfere with the proper functioning of our Services.
🚫 Attempt to hack, disrupt, or damage the website.
🚫 Use the website for any illegal or fraudulent activity.

Violation of these rules may result in account suspension, order cancellation, and legal action.

7. Intellectual Property

🔹 All content on Donne Tenaci, including logos, images, text, product designs, and website layout, is owned by us and protected under copyright and trademark laws.
🔹 You may not use our intellectual property without written permission.

Unauthorized use of our intellectual property may result in legal consequences.

8. Third-Party Links & Services

Donne Tenaci may contain links to third-party websites or services (e.g., payment gateways, courier services).

🔹 We do not control these third-party sites and are not responsible for their content, privacy policies, or practices.
🔹 Your interaction with third-party services is at your own risk.

9. Limitation of Liability

🔹 We strive to provide accurate product descriptions, but Donne Tenaci does not guarantee that product descriptions, images, or prices are error-free.
🔹 We are not liable for any indirect, incidental, or consequential damages arising from your use of our website.
🔹 Our maximum liability is limited to the amount paid for the specific product in question.

10. Privacy & Data Protection

🔹 We collect, store, and use your personal information as per our Privacy Policy.
🔹 By using our Services, you consent to our data collection and usage practices.

For details, please refer to our Privacy Policy.

11. Termination of Use

We reserve the right to terminate or suspend your account if:
❌ You violate these Terms & Conditions.
❌ We suspect fraudulent activity or misuse of our Services.
❌ You engage in abusive behavior toward our staff or other users.

Upon termination, you will lose access to your account, orders, and related services.

12. Governing Law & Dispute Resolution

🔹 These Terms & Conditions are governed by the laws of India.
🔹 Any disputes arising from your use of Donne Tenaci shall be subject to the exclusive jurisdiction of the courts in Bengaluru, India.

13. Changes to Terms & Conditions

🔹 Donne Tenaci reserves the right to update or modify these Terms & Conditions at any time.
🔹 Any changes will be posted on this page, and continued use of the website implies acceptance of the revised terms.

14. Contact & Grievance Redressal

For any complaints, questions, or feedback regarding these Terms & Conditions, please contact:

📌 Grievance Officer
Ms. Sahiba Gupta
📍 Address: E-280, Shastri Nagar, delhi-110052 City-delhi

📧 Email: donnetenaci19@gmail.com
📞 Contact Number: +91 9220492277